We need your logo file in a clean, outlined vector ai, eps, cdr or pdf format for production. You can get the file from original designer or your marketing department. If you don't know what's the vector file, please visit https://en.wikipedia.org/wiki/Vector_graphics
For production purposes, a JPG or other bitmap format won’t work. Copying the logo from your website won’t work. Simply saving a JPG as an eps won’t work either. We need the actual paths to cut the shapes which is provided in a vector file.
If you only have the bitmap file, such as a gif, jpg or png file, we can re-design the vector file base the file you have, but it would have some difference with your current file.